9/17/2023 0 Comments Top pure sparkle and co![]() ![]() ![]() You also have the right to cancel the order, without reason, within 14 days of the receipt of the order, starting the day following delivery, providing that the goods are returned to us, at your cost, in perfect, resaleable condition. Court, Middleton-on-the-Wolds, Driffield, East Riding of Yorkshire, YO25 9TZ. Our returns address is: - Black Yak Ltd., Units 3 - 5 Front St. Please get a proof of postage form from the Post Office or your shipper. Please let us know by email or phone that you are returning the item so that we can sort out a replacement for you as soon as possible. Simply return the item to us in perfect condition with original labels attached and we will dispatch a replacement free of charge for your first exchange. If you wish to exchange any item you may do so within 14 days of receipt of the order. ![]() If the goods are faulty in any way or we have made a mistake with the order and we are notified within seven days, we will immediately send replacement goods at our expense and refund you the cost of returning the goods to us. We don't want anybody to be unhappy about buying from Black Yak so you are, of course, able to cancel your order at any time before dispatch. If you require the courier's tracking code and you have not received it, please contact us for this information.ġst class Royal Mail - mainly 1 -2 days but occasionally can take up to 3 days especially during December.Ģnd class Royal Mail - 3 - 5 days for delivery.Ĭlick here to read Sparkle's Delivery Policy Please ensure that there will be somebody at the delivery address to sign for the goods or use a different delivery address such as a work's address. Orders shipped using Royal Mail 48 hour or a courier service will need to be signed for. Occasionally we find that the actual postage cost is cheaper than charged on the web site, when this happens we refund the difference back to the customer to the original payment method. If you have any preference for the method of delivery that is not offered please let us know and we can manually calculate the shipping charges and let you know what these will be. There are choices for Royal Mail (1st or 2nd class), 48 hour or next day courier for the UK and a courier service for overseas orders. We have given an indication of the carriage charges above but the exact cost will be automatically calculated using the cheapest method during checkout. We therefore use a mixture of Royal Mail and a courier service dependent upon the weight and size of the package. We would rather be honest about delivery charges and charge our customers what it actually costs us to deliver each order. We have not tried to hide delivery charges in 'free' delivery or one charge for everybody as ultimately it is you, our customer, who would have to pay for this. We try very hard to be fair to all our customers and keep delivery charges to a minimum. If your goods are to be a gift to somebody else please let us know during checkout and we will omit the price from the delivery documents and invoice.ĭelivery charges are, unfortunately, these days not cheap. If you would like delivery to be made to an alternative address, such as a works address or a neighbour, please fill in this information at the 'delivery address' stage during the checkout. Please contact us if you require any further information. There is a drop down menu for delivery options on the checkout page. ![]() Our apologies for the inconvenience this may cause.Īpril 2022 - Please note that there are multiple options (Royal mail 1st or 2nd class, Parcel Force 24/48hr, next day courier) for delivery charges when placing your order. NEXT DAY DELIVERY UPDATE We can no longer guarantee that 'next day delivery' will actually mean your order will be delivered the next day due to the current problem with couriers and shortage of drivers. There are no courier deliveries on weekends but Saturday deliveries can be arranged at an extra charge. NEXT DAY DELIVERY is on the next working day so all orders despatched on a Friday will be delivered the following Monday (or Tuesday if Monday is a Bank Holiday). Orders received after 1pm on a Friday will be despatched the following Monday (or Tuesday if Monday is a Bank Holiday). Orders received after 1pm will be despatched the next working day. If your goods are out of stock we will email or telephone you and see if there is an alternative product that we can send. At our very busy times, such as just before Christmas, this will take longer as the elves start to get very busy, so please do allow us a little more time on these occasions. We try to dispatch orders as soon as possible, normally between 12 - 48 hours. ![]()
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